Cancellation Policy

At EminentMeds, customer satisfaction is important to us. We understand that situations may arise where you need to cancel an order. This Cancellation Policy outlines the guidelines and process for requesting cancellations and refunds. We encourage customers to review these terms carefully before placing an order.

Eligibility for Order Cancellation

1. Orders can be cancelled only if the request is made before the order has been processed or dispatched.
2. Once an order has been shipped, it may no longer be eligible for cancellation and will be handled under our Return & Refund Policy, where applicable.
3. Each cancellation request is reviewed on a case-by-case basis in accordance with our internal policies and operational timelines.

How to Cancel an Order

1. Customers can submit a cancellation request through our website portal or by contacting our customer support team.
2. When requesting a cancellation, customers may be asked to provide the reason for cancellation for service improvement purposes.
3. If the cancellation request meets our policy criteria, a cancellation confirmation will be issued to the customer.

Refunds for Cancelled Orders

1. Once a valid cancellation request is approved, the refund process will be initiated after internal verification and coordination with our payment and logistics partners.
2. Refunds are processed only to the original mode of payment used during checkout.
3. EminentMeds does not process refunds via cash, cheque, or demand draft.
4. Customers are responsible for ensuring that the payment details associated with their original transaction are valid and active.
5. EminentMeds is not responsible for delays or failures in refunds caused by incorrect, inactive, or restricted bank or payment account details provided by the customer.

Processing Time

1. Cancellation requests typically take up to 7 working days to be reviewed and processed after the request is submitted.
2. Once approved, refund timelines may vary depending on the customer’s bank or payment service provider.
3. Any delay in the reflection of refunded funds after processing is subject to the policies and processing times of the customer’s bank or payment provider. Customers are advised to contact their bank for further clarification if funds do not reflect within the standard timeframe.

Important Notes

1. EminentMeds reserves the right to decline cancellation requests that do not meet policy conditions or where order processing has already commenced.
2. By placing an order on EminentMeds, you agree to this Cancellation Policy and acknowledge the timelines and conditions outlined above.